Prompt Playbook: Getting ready for revenue PART 5

Hey Prompt Entrepreneur,

I remember a sale I made a couple of years ago.

"I paid £49 and haven't received anything yet. This feels like a scam. I want my money back immediately."

Ten minutes. He'd paid, expected instant delivery, and when he didn't get an immediate email, assumed the worst.

This is the assumption nowadays. We’re so used to delivery being immediate that when it isn’t we freak out.

You're about to launch publicly. We need to make sure we roll out a welcome mat that makes customers feel like kings and queens while preventing angry refund demands from the impatient ones.

Let's get started:

 Rolling Out the Welcome Mat

You need to prevent two types of problems:

The Impatient Customer: Expects immediate delivery and assumes the worst when things aren't instant. These people will demand refunds within minutes if not properly onboarded. Worse, they’ll flag you as a fraud. Which you’re not!

The Confused Customer: Pays, logs in, doesn't understand what to do, quietly disappears. They don't complain, but they don't get value either. Even worse in my opinion - I hate disappointing people!

Both problems are solved with immediate, clear onboarding that makes customers feel supported and successful from the moment they pay.

We need both in-app onboarding (inside your tool) and out-of-app support (email and contact systems) to cover all bases.

In-App Onboarding Systems

Here are a couple of ideas you can implement. Now that you are a vibe coder the world’s your oyster! So add what you think will be useful. Don’t need to follow me slavishly!

Thank You Page After Payment

When Stripe redirects customers back to your app after payment, they should see immediate confirmation:

I need a thank you page that shows after successful Stripe payment:

Content needed:
- "Payment successful! Welcome to [Your Tool Name]"
- "Your monthly subscription is now active"
- "You have [X credits] to use this month" 
- Large "Start Using Your Tool" button linking to main app
- "Need help getting started? Check our quick guide" link
- Simple, clean design that builds confidence

Make it celebratory but focused on next steps. Customer just paid and should feel excited to start using the tool.

Please create this post-payment thank you page.

You need to configure the redirect in both Stripe and Lovable. Lovable will tell you how but here’s the method.

In Stripe Dashboard:

1. Go to Products → [Your Product] → Edit

2. Look for "Customer portal" or "Success URL" settings

3. Set success URL to: https://[your-lovable-app-url]/thank-you

4. Set cancel URL to: https://[your-lovable-app-url]/pricing (or wherever you want them to go if they cancel)

In Lovable: When you set up your Stripe subscription integration, specify in your prompt: "After successful payment, redirect customers to /thank-you page in my app."

Both need to be configured properly, otherwise customers might get stuck on Stripe's generic success page instead of returning to your tool for proper onboarding.

Welcome Message for New Subscribers

When paid users first access your tool, show helpful guidance:

I need a welcome message for users who just became paid subscribers:

Show this for users with active subscriptions who haven't used the tool much yet:
- Welcome message with their name if possible
- Quick explanation: "Here's how to get the most from your subscription"
- Simple first step suggestion specific to my tool
- Their current credit balance displayed clearly
- Link to help page if they need more assistance
- Option to dismiss this message once they're comfortable

Make it encouraging and helpful, not overwhelming. Focus on getting them to first success quickly.

You can extend this to build out a whole “onboarding” tutorial but that’s likely overkill. We just want something to say Hi and point them in the direction of help if they need it.

Help Page

Create a simple help page with the information customers actually need:

Create a simple help page for my AI tool:

Include these sections:

GETTING STARTED:
- Step-by-step guide for first-time users
- What to expect from the tool
- How to get best results

UNDERSTANDING CREDITS:
- How the credit system works
- How many credits you get per month
- What happens when you run out

COMMON QUESTIONS:
- [Add 3-5 questions from your beta testing]
- Troubleshooting for typical issues
- How to contact support

ACCOUNT MANAGEMENT:
- How to view subscription status
- How to update payment method
- How to cancel if needed (be honest and helpful)

Keep everything simple, scannable, and focused on helping customers succeed with the tool.

Ideally use this below all your previous work to pull in existing information or go ahead and provide it yourself as needed. And make sure to check the page! This is an important one!

Out-of-App Support Setup

Immediate Access Email:

The most critical piece - customers need an instant email confirming their purchase and access. Use Lovable's Resend integration:

I need to send an automatic email when someone successfully subscribes via Stripe:

Email trigger: When Stripe webhook confirms successful subscription payment

Email content:
- Subject: "Welcome to [Your Tool Name] - You're all set!"
- "Thanks for subscribing! Your account is now active"
- "You have [X] credits to use this month"
- Direct link to access your tool: [your app URL]
- "Need help? Reply to this email and I'll personally assist you"
- Simple, clean email template

Use Resend integration to send this automatically. The email should arrive within 2-3 minutes of payment.

Please set up automatic welcome email for new subscribers using Resend.

Again, Lovable will help you walk through the steps but here’s the basic setup. It’s a lot like how we added Stripe previously.

Setting Up Resend:

1. Create free account at resend.com

2. Get your API key from Resend dashboard

3. In Lovable, use "Add API Key" to securely store your Resend key

4. Lovable will create the email automation using Supabase Edge Functions

Customer Support Setup

To start with keep support simple but responsive. Initially your email is fine. Either make a new email by buying a related domain or just [email protected] is fine to start. Don’t overcomplicate with full ticket support systems yet. We want to do this manually to start so that we are exposed to customer questions because that’s how we’re going to learn!

Testing the Customer Journey

Walk through the complete new customer experience. This is probably the most important testing you’ll be doing! We need this to flow well.

1. Complete a test subscription with Stripe test card

2. Follow the redirect to thank you page

3. Click through to your main tool

4. Experience the welcome message

5. Try using the tool as a new customer would

6. Check the help page for clarity

7. Test contacting support

Fix anything confusing or broken in this flow. And have others test it for you for belt and braces!

Your Deliverable Today

By end of day:

• Thank you page that guides customers after payment

• Welcome message for new subscribers in your tool

• Help page with essential customer information

• Tested customer journey from payment to access

Build in Public Content

Share your customer experience focus:

"Day 35 of AI Summer Camp: Building out the basic customer experience.

Thank you page → welcome message → help page. Nothing fancy, just making sure people who pay me know exactly what to do next! As customers we take this for granted but it all needs to be built.”

What's Next?

Week 7 complete! You've built a complete revenue system: user accounts, payment processing, pricing strategy, usage controls, and customer experience. This has been the heaviest tech week. Apologies! BUT it’s done! You’ve done all the heavy lifting.

Week 8 shifts to peer-to-peer growth. You'll learn to leverage relationships with other entrepreneurs, build strategic partnerships, and turn your peers into your growth engine.

Keep Prompting,

Kyle

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